Privacy Policy

1. Introduction

Prism Directory respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how [Legal Company Name], doing business as Prism Directory (“Prism Directory,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects information when you use our website, business directory, account services, subscription services, reseller program, reviews, dashboards, and related features.

By using Prism Directory, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you provide directly to us, including:

• Full name;
• Email address;
• Telephone or mobile number;
• Preferred language;
• Account and verification information;
• Business name and description;
• Business category;
• Business email, telephone number, and website;
• Business address information;
• Address Line 1;
• Address Line 2;
• Country;
• State or province;
• City;
• Postal code;
• Business hours;
• Products and services;
• Images, logos, documents, awards, and certificates;
• Social media links;
• Team member information;
• Subscription and billing selections;
• Reseller application and profile information;
• Referral and commission information;
• Reviews, ratings, responses, and reports;
• Support requests and communications; and
• Other information you choose to provide.

2.2 Public Business Listing Information

Prism Directory is a public business directory. Information submitted for a published business listing may be visible to the public, including:

• Business name;
• Business description;
• Business category;
• Business address;
• Telephone number;
• Email address;
• Website address;
• Products and services;
• Hours of operation;
• Photos and logos;
• Social media links;
• Team member information;
• Awards and certifications;
• Reviews and ratings; and
• Other information selected for publication.

2.3 Account and Authentication Information

When you register, sign in, or verify your identity, we may collect:

• Email address;
• Telephone number;
• Verification method;
• One-time password delivery and verification records;
• Login dates and times;
• Failed login attempts;
• Account status;
• Preferred language and text direction;
• User role; and
• Business access assignments.

2.4 Subscription and Payment Information

When you select a paid plan, we may collect:

• Selected plan;
• Billing cycle;
• Subscription status;
• Start and end dates;
• Trial dates;
• Renewal status;
• Cancellation information;
• Transaction references; and
• Limited billing information.

Payment card information may be collected and processed by a third-party payment processor. Prism Directory does not intend to store complete payment card numbers or card security codes on its own servers.

2.5 Reseller Information

If you apply for or participate in the Prism Directory reseller program, we may collect:

• Reseller contact information;
• Company or organization information;
• Address information;
• Selected reseller plan;
• Billing cycle;
• Commission rate;
• Referral records;
• Customer assignments;
• Commission calculations;
• Payment status;
• Approval status; and
• Program-related communications.

2.6 Reviews and User Content

When you submit a review, rating, response, report, image, or other content, we may collect:

• Your name or display name;
• Rating;
• Review title and text;
• Submission date;
• Associated business;
• Moderation status;
• Business response;
• Report or complaint information; and
• Technical information used to prevent abuse.

2.7 Information Collected Automatically

When you use Prism Directory, we may automatically collect:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Referring page;
• Pages viewed;
• Search terms;
• Links selected;
• Approximate location derived from an IP address;
• Date and time of access;
• Session information;
• Cookie identifiers;
• Error and diagnostic information; and
• Business-profile and directory activity.

2.8 Cookies and Similar Technologies

Prism Directory may use cookies and similar technologies to:

• Maintain user sessions;
• Remember language preferences;
• Support authentication;
• Save user preferences;
• Protect against fraud and misuse;
• Understand website performance;
• Measure directory activity; and
• Improve the service.

You may control cookies through your browser settings. Disabling certain cookies may prevent account, authentication, language, or subscription features from working properly.

3. How We Use Information

We may use collected information to:

• Create and manage user accounts;
• Verify email addresses and telephone numbers;
• Register and maintain business listings;
• Display approved business information publicly;
• Provide multilingual and right-to-left interfaces;
• Connect users with businesses;
• Process subscription selections;
• Manage trials, renewals, and cancellations;
• Administer the reseller program;
• Calculate and report reseller commissions;
• Assign users to businesses and roles;
• Moderate reviews and user content;
• Respond to customer support requests;
• Send administrative and service communications;
• Detect fraud, spam, abuse, and security threats;
• Enforce our Terms of Use;
• Maintain logs and backups;
• Analyze service usage and performance;
• Improve search and directory features;
• Comply with legal requirements; and
• Protect Prism Directory, our users, and others.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on:

• Performance of a contract;
• Steps requested before entering into a contract;
• Compliance with legal obligations;
• Our legitimate business interests;
• Protection of users and the service;
• Your consent; or
• Establishment, exercise, or defense of legal claims.

Where processing is based on consent, you may withdraw your consent at any time.

5. How We Share Information

5.1 Public Directory Publication

Information associated with a published business profile, public review, business response, reseller profile, or other public feature may be available to anyone who visits Prism Directory.

Search engines may index public pages. Copies may remain in search-engine caches or third-party archives after information is updated or removed.

5.2 Service Providers

We may share information with companies that provide services on our behalf, including:

• Website hosting;
• Cloud storage;
• Database management;
• Email and OTP delivery;
• SMS delivery;
• Payment processing;
• Analytics;
• Security monitoring;
• Customer support;
• Error reporting; and
• Backup and disaster recovery.

5.3 Business Owners and Authorized Users

Information may be shared with business owners, managers, editors, viewers, resellers, administrators, and other authorized users when necessary to operate a business listing or reseller relationship.

5.4 Business Transfers

If Prism Directory is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.

5.5 Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with laws, regulations, subpoenas, court orders, or legal processes;
• Respond to lawful government requests;
• Investigate fraud, abuse, or security incidents;
• Enforce agreements and policies;
• Protect the rights or property of Prism Directory;
• Protect users or the public; or
• Establish, exercise, or defend legal claims.

5.6 With Your Direction or Consent

We may share information when you instruct us to do so or provide consent.

6. Sale and Sharing of Personal Information

Prism Directory does not sell personal information in exchange for monetary payment.

Certain laws may define sale, sharing, or targeted advertising more broadly. If our use of advertising, analytics, or tracking technologies falls within those definitions, we will provide any notices and opt-out mechanisms required by law.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Maintain accounts and business listings;
• Fulfill subscriptions and reseller agreements;
• Maintain transaction and commission records;
• Prevent fraud and abuse;
• Resolve disputes;
• Enforce agreements;
• Meet accounting, tax, and legal requirements; and
• Maintain appropriate backups.

When information is no longer required, we may delete, anonymize, or securely dispose of it. Information stored in backups may remain until the applicable backup cycle expires.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Safeguards may include authentication, one-time password verification, role-based access controls, restricted database access, security monitoring, audit records, and backup procedures.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of information;
• Request a copy of certain information;
• Object to or restrict certain processing;
• Withdraw consent;
• Opt out of certain sales, sharing, or targeted advertising;
• Request data portability;
• Appeal a denied privacy request; and
• Submit a complaint to a privacy authority.

We may need to verify your identity before completing a privacy request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

10. Managing Business Listing Information

Authorized business users may update certain listing information through the Owner Dashboard. Some changes may require administrative review before publication.

A business owner may request correction, deactivation, or deletion of a listing. We may retain limited records for legal, fraud-prevention, transaction, or administrative purposes.

11. Communications

We may send transactional or administrative communications concerning:

• OTP verification;
• Account security;
• Registration status;
• Subscription status;
• Payment issues;
• Reseller approval;
• Service changes;
• Support requests; and
• Policy updates.

These communications are necessary to provide the service and may not include an unsubscribe option.

12. International Users and Data Transfers

Prism Directory may be accessed from multiple countries. Information may be processed or stored in the United States or in other countries where Prism Directory or its service providers operate.

Where required, we will use appropriate safeguards for international transfers of personal information.

13. Children’s Privacy

Prism Directory is intended for business owners, professionals, resellers, and adult users. It is not directed to children under 13 years of age or a higher minimum age required by local law.

If you believe a child has provided personal information to Prism Directory, contact us so we can investigate and take appropriate action.

14. Third-Party Websites and Services

Business listings may contain links to third-party websites, social media pages, maps, payment providers, or other services.

Prism Directory does not control and is not responsible for the privacy, security, availability, or content of third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date and provide additional notice when required by law.

16. Contact Us

Email: privacy@yourdomain.com

Telephone: [Telephone Number]